So Mike came down and spoke at OpenCoffee this morning. He covered some really interesting points about being a startup and growing your business and also spoke about some of the things he likes to see in companies he invests in as an Angel. Below is a summary of the talk: -
- 11,500 customers
- Customers in 104 countries
- Approximately 200 employees
- Revenues of approx $4m / month
- Offices in Sydney, San Fransisco and Poland, soon to be one in Amsterdam and some other extra people working in other cities around the world.
Mike actually started a social bookmarking app several years before market leader delicious. While Delicious proved the idea was valid, the timing was wrong and the project was not the success that it may have been years down the track. Here’s a link to a blog post Mike suggested we read from Delicious competitor Blink’s founder Ari Paparo about why Blink failed. Interesting stuff.
Software is clearly scalable, so they had a product that fit this description. The next thing the guys did was to look at what wasn’t scaling – i.e. support and sales – then make that as scalable as possible. This included building in features like self-correcting software and driving the sales engine through their website.
While you should be careful not to be crushed by numbers, measurement of certain aspects of your business is critical for success. Mike suggested that all start-ups should be able to nominate 3 metrics, immediately upon being asked, that are critical to their success. These may change over time and revenue shouldn’t necessarily be one of them. For instance one of the Atlassian team’s metrics was downloads, then they realised that installs, not downloads were more important, so they changed the product around to be able to measure actual installs. When you have these metrics, make sure they’re automated and keep a close eye on them.
In addition to the business metrics, you should be setting measureable goals for strategic plays – i.e. try something and know when it’s not working. You should also be able to measure employee performance so you know when people are doing well and, just as importantly, not doing well.
Atlassian has worked hard to build a great working culture. There are the usual tech-ish perks of free beer, pizza, a cool office, flexible hours, but then they also give people 5 paid days off a year to do charity/social work.
Another way of looking after good staff is to fire under-performing or unhappy staff quickly.
- If you’re looking to raise capital, go overseas.
Raising capital in Australia is notoriously difficult. The VC industry here is realtively risk-averse and that makes it difficult to get what you need. Mike stated that the best money you can spend when trying to raise capital is $2000 on a ticket to San Francisco where you’ll double the odds of being funded.
He also mentioned that the recently ended Commercial Ready scheme was one of the worst things that happened to the Australian Tech Startup Industry. We didn’t go too deep into this. (Maybe someone wants to offer a suggestion as to why Commercial Ready may have been so bad)
If I missed anything or anyone had an interesting personal chat with Mike that you think would be relevant to the group please put the details in the comments.
Other than that, it was a really good turnout for another guest speaker (the last one was Mike Culver from AWS) and again proved that there is a real desire within the community to hear from people that have been there and done it. A big thanks to Mike for his time and for giving what was, from all feedback to date, an excellent talk.